Privacy Policy
Last updated: 4 June 2026
WalkWell Shoes (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you use https://walkwellshoes.in. By using our Site, you consent to the practices described below.
1. Information We Collect
We collect the following categories of information:
- Account data: name, email address, phone number, hashed password.
- Order data: shipping address, billing address, items purchased, order amount.
- Payment data: processed entirely by Razorpay. We never see or store your full card number, CVV, or UPI PIN.
- Usage data: pages visited, clicks, device type, browser, IP address, approximate location.
- Cookies: session cookies for cart and login state; analytics cookies (Google Analytics).
2. How We Use Your Information
- To process and fulfil orders, send confirmation emails and shipping updates.
- To provide customer support and respond to your queries.
- To personalise product recommendations and remember your preferences.
- To detect fraud, abuse, and ensure the security of our systems.
- To improve the Site through aggregated analytics.
- To send marketing communications (only with your explicit opt-in).
3. Sharing Your Information
We share data only with the following categories of recipients:
- Payment processors: Razorpay (for payment processing).
- Logistics partners: Delhivery, Bluedart, or similar couriers (only your name, address and phone).
- Cloud infrastructure: Vercel (hosting), MongoDB Atlas (database), all within secure, encrypted environments.
- Analytics: Google Analytics 4 (with IP anonymisation enabled).
- Legal: If required by law, court order, or government authority.
We never sell your personal information.
4. Data Security
We use industry-standard security measures including HTTPS/TLS encryption in transit, PBKDF2-SHA512 password hashing, and access controls. However no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active, plus a reasonable period afterwards to comply with tax, accounting, and legal obligations (typically up to 7 years for financial records under the Income Tax Act, 1961).
6. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- File a complaint with the Data Protection Board of India.
To exercise any of these rights, email [email protected].
7. Cookies & Tracking
We use the following cookies:
- Essential: session, cart, authentication. Cannot be disabled.
- Analytics: Google Analytics 4 to understand how visitors use our Site.
- Preferences: language selection.
You can control cookies via your browser settings, but disabling essential cookies will break parts of the Site.
8. Children's Privacy
Our Site is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it.
9. International Transfers
Some of our service providers (e.g., Google Analytics) may process data outside India. We rely on Standard Contractual Clauses and other lawful safeguards for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified by a banner on the Site or by email. The “Last updated” date at the top reflects the most recent revision.
11. Contact Us
For privacy-related questions or requests, contact our Grievance Officer:
Email: [email protected]
Address: WalkWell Shoes, Mumbai, Maharashtra, India