Returns & Refund Policy
Last updated: 5 June 2026
From the date of delivery, you have 7 calendar days to initiate a return.
Reverse pickup is arranged free of cost from your delivery address.
Full refund to your original payment method within 5–7 business days after we receive the product.
1. How to Initiate a Return
- Login to your account at walkwellshoes.in/account → Orders.
- Find the order you want to return and click "Request Return".
- Select the item(s), pick a reason, and submit.
- Within 24–48 hours, our team will confirm the return and schedule a free pickup from your address.
- Alternatively, WhatsApp us on +91 93138 39799 or email [email protected] with your order number.
2. Eligibility Conditions
To be eligible for a return, the product must satisfy all of the following:
- Unworn, unused, and in its original condition.
- Original shoe box must be intact and undamaged. Note: please do not stick courier labels directly on the shoe box; use the outer packaging.
- All tags, accessories (laces, inserts, dust bags) included.
- Free from dirt, scuffs, or signs of outdoor use.
- Initiated within 7 calendar days from delivery.
3. Non-Returnable Items
For health, hygiene and safety, the following are not eligible for return:
- Socks, insoles, foot care products and personal-use accessories.
- Products with visible wear, stains, or damage caused by use.
- Items marked "Final Sale" or "Non-Returnable" on the product page.
- Products returned without the original box or tags.
4. Exchanges (Size or Color)
We offer free size and color exchanges within the 7-day window, subject to stock availability of the new size/color. The exchange process is:
- Initiate via your Account → Orders page and choose "Exchange".
- Pick the new size or color you want.
- We pick up the original item and ship the new one. You pay nothing extra.
If the new size/color is unavailable, you can either wait for restock or convert the exchange into a refund.
5. Refund Timeline & Method
| Original Payment Method | Refund Method | Time After Pickup |
|---|---|---|
| UPI / Net Banking / Card (Razorpay) | Refund to the same source | 5–7 business days |
| Cash on Delivery (COD) | Bank transfer or UPI (we'll ask for details) | 5–7 business days after we receive your bank details |
| Wallet / Store Credit | Credit back to your wallet | 2–3 business days |
The refund may take an additional 2–3 days to reflect in your bank statement depending on your card issuer/bank.
6. Damaged, Defective or Wrong Items
If you received a damaged, defective, or incorrect product:
- Take clear photos/video of the issue along with the invoice within 48 hours of delivery.
- Email them to [email protected] with subject line "Damaged Item – <Order Number>".
- We'll arrange a free pickup and ship a replacement, or issue a full refund — your choice.
Important: Open and check the package on delivery whenever possible. Refuse delivery if the outer carton is visibly tampered.
7. Cancellation Policy
- Before dispatch: You can cancel anytime from your account; full refund processed.
- After dispatch but before delivery: Please refuse the delivery; we'll process a full refund once we receive the package back.
- After delivery: Use our regular 7-day return process.
8. Refunds for Promotional / Coupon Orders
Discounts and coupon codes used on an order are not refunded as cash. If you return only some items from a multi-item order, the discount is recalculated proportionally on the kept items.
9. Need Help?
Our support team is happy to walk you through the return process step-by-step:
- 📧 Email: [email protected]
- 📱 WhatsApp: +91 93138 39799
- 🕒 Support hours: Mon–Sat, 10 AM – 7 PM IST