Shipping Policy
Last updated: 19 July 2026
Delivery charges are calculated live at checkout based on your pincode and Delhivery's tariff — no hidden margins.
3–7 business days to most pin codes across India.
Cash on Delivery available for orders up to ₹5,000 in 18,000+ pin codes. A small COD handling fee is added at checkout.
1. Shipping Charges
We pass through Delhivery's actual courier tariff — the charge you pay is what our delivery partner bills us. Rates are computed live on the checkout page after you enter your pincode. Indicative ranges below (for a single 700g pair, pre-paid):
| Zone | Example destinations | Approx. Shipping |
|---|---|---|
| Local (Panchmahal) | Godhra, Halol, Kalol | ₹40 – ₹60 |
| Regional (Gujarat) | Ahmedabad, Vadodara, Surat | ₹55 – ₹90 |
| Metro cities | Mumbai, Delhi, Bangalore | ₹70 – ₹120 |
| Rest of India | Tier-2 / Tier-3 cities | ₹90 – ₹150 |
| Remote / North-East | NE states, J&K, Andaman | ₹140 – ₹220 |
COD orders attract an additional Delhivery COD handling fee — ₹40 or 2% of the invoice value, whichever is higher. This is shown on the checkout page before you confirm.
Multiple pairs increase weight and therefore the tariff — the exact rate is shown at checkout.
2. Delivery Timelines
Delivery time depends on your delivery address. All times below are business days (Mon–Sat, excluding national holidays) after order confirmation:
| Region | Examples | Estimated Delivery |
|---|---|---|
| Metro cities | Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad | 3–5 days |
| Tier 2 cities | Jaipur, Lucknow, Surat, Indore, Bhopal, Patna, Coimbatore, Vadodara | 4–6 days |
| Tier 3 / Smaller towns | Most of rural India, smaller districts | 5–8 days |
| Remote / North-East | Andaman, Lakshadweep, parts of Arunachal/Mizoram/Manipur, Ladakh | 7–12 days |
Delivery times exclude order processing (typically same day or next business day if ordered before 4 PM IST).
3. Order Processing
- Orders placed before 4:00 PM IST on a business day are processed and dispatched the same day.
- Orders placed after 4 PM, on Sundays, or on national holidays are processed on the next business day.
- You'll receive an email and SMS notification with the courier name and tracking link once your order ships.
4. Courier Partners
We ship via trusted nationwide courier partners including Delhivery, Blue Dart, DTDC, Ecom Express, and Shadowfax. The choice of courier is automatic based on serviceability of your pin code.
5. Cash on Delivery (COD)
- COD is available on order values up to ₹5,000.
- Available in 18,000+ pin codes across India. If your pin code is not serviceable for COD, you'll see this at checkout.
- No COD handling fee.
- Please keep exact change ready; couriers may not accept change.
- For orders above ₹5,000, we recommend Razorpay (UPI/Card/NetBanking) which is faster and more secure.
6. Tracking Your Order
- Login to your account and visit Account → Orders.
- Click any order to see its status and live courier tracking link.
- You'll also receive SMS + email updates at each step: confirmed, dispatched, out for delivery, delivered.
7. International Shipping
We currently ship only within India. International shipping is not available at this time. If you'd like to place an international order, please email us at support.walkwell@gmail.com and we'll evaluate on a case-by-case basis.
8. Address Changes & Re-attempts
- You can update your delivery address from your account before the order is dispatched.
- If the courier is unable to deliver on the first attempt, they will re-attempt up to 2 more times.
- If all attempts fail and the package returns to us, we will refund (after deducting reverse shipping cost of ₹100 for COD orders, in line with industry practice).
9. Damaged or Lost in Transit
For packages confirmed lost in transit by the courier, we will dispatch a fresh shipment at no cost to you.
10. Need Help?
- 📞 Email: support.walkwell@gmail.com
- 📱 WhatsApp: +91 93138 39799
- 🕒 Support hours: Mon–Sat, 10 AM – 7 PM IST